Refund policy
Love it or we make it right.
We stand behind every bag. If something's not right, here's how we handle it.
Our coffee guarantee
If your first bag of Glamis Coffee isn't for you, email us within 30 days of delivery. We'll send you a different roast or refund that bag, your call. Keep the bag, no need to ship it back.
The guarantee covers one bag per customer, on your first order.
Damaged, defective or wrong order
Check your order when it shows up. If anything arrives damaged or isn't what you ordered, email us right away with your order number and a photo. We'll replace it or refund it. This applies to every order, not just your first.
Apparel and merch returns
You have 14 days from delivery to return apparel, stickers or other merch. Items have to be unworn and unused, with tags on and in the original packaging. Email us first with your order number and what you're sending back. We'll reply with return instructions. Items sent back without contacting us first won't be accepted.
To exchange a size or color, return the item. Once the return is accepted, place a new order for the one you want.
What we can't take back or refund
- Coffee beyond the first-bag guarantee. It's a perishable food product.
- Sale items
- Gift cards
- Custom or personalized items
Subscriptions
Cancel anytime before your next billing date and you won't be charged again. Subscription boxes that have already shipped can't be refunded, but if you're new to us, your first subscription box gets the first-bag guarantee.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it. If it's been more than 15 business days, email us.
Questions?
Email glamiscoffee@gmail.com. A real person who drinks this coffee will answer.